Floormaster Is COVID-Secure & Taking Appointments
We Put Your Safety First
Here at Floormaster, our customers’ safety comes first, especially during Coronavirus. That’s why we have evolved how we work to ensure that we have a COVID-secure environment. Whether we come to you or you come to us, we are always thinking of you and your safety.
Read on to see how we have adapted. Besides, we’ve done a little to help our NHS!
Book A Home Visit With Our Mobile Showroom
Being COVID-safe, we can offer home visits and bring our expertise and samples to you in the safety of your own home. We promise to follow Government Guidelines concerning social distancing, protective masks, gloves and sanitising. And we simply ask the same of you in return. Plus if anyone in your household shows any symptoms, please warn us and rearrange.
Why not book our mobile showroom?
Pre-Book A Private Showroom Appointment
Following Government Guidelines, the showroom is not open to the general public. However, we can see you by pre-arranged appointments and show you around. For now, we must operate with just one person or household within the showroom at a time.
Fixed-time private appointments allow us time to clean the showroom between each visit and manage safe social distances during our time together.
Rest assured, we are implementing rigorous adjustments for your safety, including strict social distancing measures. For instance, gloves, masks and sanitiser are available on your arrival, and we continuously deep clean the showroom, mobile vehicles, samples and equipment.
Measures If We Come To You
When our mobile showroom team or fitting team come to your home, please do not be offended if we keep a little distance and refuse any refreshments. Your safety is our priority so we will minimise personal contact. I’m afraid this means no hand-shaking or coffees.
Furthermore, as a precautionary measure, we can show you the samples directly from our van, or beside our van, if you are concerned about us entering your home.
We may need to ask that you resist handling some of our samples, to reducing the spread of any contamination. Although in most cases, touching our collections will be ok. Our staff carry cleaning products to sterilise materials, samples and equipment after every appointment, so you are protected.
Finally, if you would like us to take any specific preventative measures while we are with you, please do let us know. We are happy to oblige in any way that we can so that you continue to feel safe in your own home. Perhaps drop us an email in advance, to let us know your choices or concerns: firstname.lastname@example.org
Doing Our Bit To Help The Frontline
With the current Coronavirus crisis in mind, we have been doing our bit to help our courageous frontline NHS staff. We partnered up with our sister company Charltons Curtains and Blinds, along with several other fantastic local businesses. And together, we raised enough funds and fabric for our Floormaster family to make some essential PPE equipment, which we donated to our local courageous NHS teams.
Just a small gesture to show our support and colossal gratitude during these challenging times.
Well done and massive thanks to everyone involved!
Reactive & Always Here For You
Should any of you wonderful customers have an appointment, measure or fit scheduled during this unpredictable period, please get in touch. As I’m sure you understand, to protect you and our team your appointment may face some delays.
Right now, we need to adjust to the #NewNormal and stay alert. So, let’s continue to look after one another. Meanwhile, we are always here for you by phone, email or message. Contact Ian at any time with your questions:
Be Coronavirus-Safe – let’s evolve with the new normal.